PRIVACY POLICY
LAST UPDATED: October 22nd, 2024
Welcome to Voldex Entertainment Ltd’s privacy policy.
We are Voldex Entertainment Ltd (“Voldex”, “we”, “us”, or ”our”) as the context dictates). Our company registration no. is 14559649 and our registered address is at Duo, Level 6, 280 Bishopsgate, London, EC2M 4RB, United Kingdom.
We are registered with the Information Commissioner’s Office (ICO): [ZB756439].
We are the controller of the personal information we process about or relating to you. In this privacy policy, references to “your personal information” and “personal information about you” includes personal information relating to you.
This privacy policy applies to individuals who visit our website at, https://voldex.com/ (the “Website”), engage with us via our Website, mobile applications, online games, or social media accounts (collectively, our “Platforms”) or access our Platforms.
It also applies to all our business contacts, including our partners, contractors, suppliers, and investors that engage with us as well as candidates and job applicants that apply to work with us.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal information about you so that you are fully aware of how and why we are using your information.
OUR PRIVACY STATEMENT: At Voldex, data protection is important to us. We believe in a responsible and pro-active approach when dealing with personal information. This privacy policy sets out how and why we collect, store, use and share personal information, our dedication to protect it, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a question, comment or complaint.
CHILDREN: We strive to provide age-appropriate experiences for children. Depending on the age of the child accessing our online services, parents or guardians may need to provide permission to enable their child to access certain online features of our Platforms. For further information, please see our section 8 (Children) below.
We collect and use the following information about you:
The personal information we process depends on our relationship with you as follows:
| Individual | Data Processed |
|---|---|
| Visitors / users of our Platforms | Identity Data Contact Data Technical Data Transactional Data Usage and Online Activity Data Marketing and Communications Data Social Media Data Other Data |
| Business contacts | Identity Data ID Verification Data Contact Data Transactional Data Financial Data Marketing and Communications Data Other Data |
| Candidates and Job applicants | Identity Data ID Verification Data Contact Data Transactional Data Marketing and Communications Data Recruitment Data Other Data |
We use personal information relating to you that we collect, or that you provide to us, for the following purposes:
We will only use your personal information for the purposes for which we have collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain to you the lawful basis which allows us to do so.
Where we need to collect personal information by law, or under the terms of an agreement we have with you, and you fail to provide that data when requested, we may not be able to perform the agreement we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel a service you have with us, but we will notify you if this is the case at the time.
We will only process your personal information where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and use your personal information. In almost every case, the legal basis will be one of the following:
We may share your personal information with the following parties as described in this privacy policy, in other applicable policies, or otherwise at the time of collection:
We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.
We strive to provide you with choices regarding certain personal information uses, particularly around marketing and advertising. You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.
We are committed to protecting and respecting your personal information. We will not sell or rent your personal information to any third parties.
You may opt-out of direct marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us at [email protected]. Please note that if you choose to opt-out of marketing-related emails, you may continue to receive service-related and other non-marketing emails.
Our Platforms use cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our Platforms and also allow us to improve them. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree.
Cookies contain information that is transferred to your computer's hard drive. We use the following cookies:
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
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|---|---|
| N/A |
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Platforms may become inaccessible or not function properly.
We do not share the information collected by the cookies with any third parties, unless as otherwise specified in this privacy policy.
Although our Platforms, and most of our products and services are intended adults, we recognise the importance of protecting the personal information of children who may access our Platforms and our products and services online. We consider the best interests of children when determining the age-appropriate experience they receive and take into account the developmental maturity of children of different ages.
When a user or visitor of our Platforms identifies themselves as being a child under the age of 18, we take additional steps to protect their personal information. For example, we are committed to:
We do not intentionally collect or use personal information about users under the age of 18 for marketing and advertising purposes. However, we may send direct marketing communications to young people above the age of 18. When we do so, we will always require the consent of the young person by asking them to actively opt-in to our direct marketing communications and to confirm that they are above the age of 18.
If we become aware that a child has provided us with personal information without parental consent, we will delete any personal information we have collected, unless we have a legal obligation to keep it. We recommend that an adult is always present to monitor the online data sharing activities of their children.
We retain your information for as long as it is necessary for the purposes for which it was collected and processed. Additionally, we retain data for the purposes of satisfying any legal, regulatory, accounting, finance, tax, reporting and insurance requirements, after which we take steps to destroy or de-identify personal data when the information is no longer required for any purpose for which it may be used or disclosed by us, and we are no longer required by law or regulation to retain the information. Please note that this will be assessed on a case-by-case basis.
Where we can erase your data sooner, we will do so. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
Our servers are located in the UK. However, we may use service providers that operate in other countries. Your personal information may be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country. If you are a resident in the European Economic Area (EEA) or United Kingdom (UK), then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country
In the event that we transfer your personal information internationally, we will take steps which are reasonably necessary to ensure that adequate safeguards are in place to protect your personal information and to make sure it is treated securely and in accordance with this privacy policy. In these cases, we rely on approved data transfer mechanisms (such as the EU and UK “Standard Contractual Clauses”) to ensure your information is subject to adequate safeguards in the recipient country.
If you are located in the UK or EEA, you may contact us for a copy of the safeguards which we have put in place to protect your personal information and privacy rights in these circumstances.
We have put in place appropriate security measures designed to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
We take steps to ensure that your personal information is treated securely and in accordance with this privacy policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, for example, by encryption or by using pseudonymisation, we cannot guarantee the security of your personal information transmitted via the internet; any transmission is at your own risk.
We have appropriate technical and organisational measures designed to ensure a level of security appropriate to the risk of varying likelihood and severity for the rights and freedoms of you and other individuals. We maintain these technical and organisational measures and will amend them from time to time to improve the overall security of our systems.
In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know.
We will, from time to time, include links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites.
We take your privacy seriously and want you to be aware of your rights, as follows:
Before we can respond to a request to exercise one or more of the rights listed above, you may be required to verify your identity or your account details. This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
In the event that you wish to discuss, or make a complaint about, how we process your personal information, please contact us in the first instance at [email protected]. and we will endeavour to deal with your request as soon as possible.
This is without prejudice to your right to submit your complaint to the relevant data protection authority.
We will generally notify you of any material changes to this privacy policy, through a notice provided via the Platform or otherwise supplied to you. However, you should look at this policy regularly to check for any changes. We will also update the “Last Updated” date at the top of this policy, which reflects the effective date of such privacy policy. Your continued engagement with us after the date of the updated privacy policy constitutes your acceptance of the updated privacy policy. If you do not agree to the updated privacy policy, you must stop your engagement with us.
If you are a resident of California, you have certain rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). This section describes your rights and explains how to exercise them.
You have the right to request that we disclose certain information about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting, selling, or sharing that personal information.
The categories of third parties with whom we share that personal information.
The specific pieces of personal information we collected about you.
You may submit a request to know by contacting us at [email protected] or via mailing address:
Voldex Entertainment Limited
Duo, Level 6, 280 Bishopsgate, London, EC2M 4RB, United Kingdom
You have the right to request that we delete any personal information we have collected from you, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information unless an exception applies.
Submit your request to delete via [email protected]
We do not sell or share the personal information of our users, as defined under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). This means we do not disclose personal information to third parties in exchange for monetary compensation or for cross-context behavioral advertising purposes.
If our practices change in the future, we will update this privacy policy accordingly and provide users with the necessary opt-out mechanisms as required by law.
You have the right to request that we correct inaccurate personal information about you. To request a correction, please contact us at [email protected]
You have the right to limit how we use your sensitive personal information (such as your precise geolocation, financial data, or government identifiers). If we collect sensitive personal information, we will only use it for purposes allowed by law, such as providing services to you or detecting security incidents. You may request limitations on the use of sensitive personal information by contacting us at [email protected]
We will not discriminate against you for exercising any of your CCPA/CPRA rights. This means that we will not deny you services, charge you different prices, or provide you with a different quality of services unless such differences are related to the value of your data.
To exercise your rights under the CCPA/CPRA, you can contact us through the following methods:
Email: [email protected]
Mail:
Voldex Entertainment Limited
Duo, Level 6, 280 Bishopsgate, London, EC2M 4RB, United Kingdom
You may also designate an authorized agent to make a request on your behalf. To do so, we will need to verify the identity of the agent and confirm your authorization.
We may offer financial incentives, such as discounts or other benefits, in exchange for your personal information. When we offer these incentives, we will explain the terms and obtain your explicit consent to participate, which you can revoke at any time. The value of your personal information will be reasonably related to the value of the incentive provided. To learn more about these incentives and your rights, please contact us at : [email protected].
If you are between the ages of 13 and 16, you have the right to opt-in to the sale or sharing of your personal information. If you are under 13, your parent or guardian must provide this consent. To opt-in or opt-out, please contact us at : [email protected].
We retain your personal information for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the nature and sensitivity of the personal information and the purposes for which we process it. If we no longer need your personal information, we will either delete it or anonymize it.
You may designate an authorized agent to make requests on your behalf to exercise your privacy rights under the CCPA/CPRA. To verify an authorized agent, we will require proof of your written authorization and may need to verify your identity directly.